Software Support Manager Resume

This is a free Software Support Manager Resume example that covers objectives and tips to gets you the best job. This professional resume template with action words will help you in writing perfect CV for the desired Software Support Manager Job.

Software Support Manager Job Description

• Leads the customer support call center for software products.
• Manages the activities of a software support team and oversees overall team performance.
• Resolves escalated issues. Monitors the software support team’s performance toward response and resolution metrics.
• Manages staffing levels and support coverage. Refines support policies and procedures.
• Ensures the highest levels of customer satisfaction. Provides phone support to troubleshoot and resolve client support issues.
• Maintains technical knowledge base and software documentation.
• Assists sales team as needed on technical calls related to software products.
• Assists clients with the installation and configuration of software products.

Sample Software Support Manager Resume Template

Contact information

In this section you have to include your Name, current home address, Mobile telephone number, Landline telephone number and your personal email address which is currently used.

• Full name
• Present and permanent addresses
• Telephone numbers
• Email address

Professional or career objective

Your objective is the one that clearly underlines your aims and aspirations in that profession. For example a Management Graduate will have to write an objective which is concise and precisely speaks about his role that he wants to play in the Organization.

Sample Objective for Software Support Manager

Top-performer with track record of consistently meeting or exceeding customer expectations. Skilled at educating customers on information technology products and solutions that meet their short-term and long-term needs.

Career Achievements

If you have any major Career Achievements or any Appreciation then this is the section where they should be listed. For Example a Software Support Manager can add his/her career achievements like,

• Solid hands-on technical experience with Perl, SQL, Microsoft SQL Server, Oracle and the ability to read Java source code
• Experience with providing application support in a 24×7 environment interacting directly with customers
• Proven ability to multi-task and prioritize work load based on assignments and process standards
• Strong interpersonal and communication skills, both verbal and written with good analytical and problem solving skills. Self-motivated and a proactive advisor.
• Ability to quickly understand both business and technical concepts and translate into customer needs
• Call center / predictive dialer experience highly desired. Financial services experience a plus.

Experience

Previous work experience plays an important role while applying for a Job and hence it should be well presented in the resume. Most of the questions during your resume will be related to the previous job that you had and hence you should be well prepared for it. You should begin with putting the name of the organization that you worked for, the duration of your work and the post or the designation at which you were working. After this, you can effectively place points in a bulleted format that talk about the responsibilities and the achievements that you may have achieved during your stay at the previous organization. The work experience of an experienced Software Support Manager applying for a job would look like,

Software Support Manager

Dharma aSoftwares, Mumbai, 2005-Present

• Provided higher-level support for client hardware and database issues.
• Served as the technical liaison to potential and existing customers by participating in pre- and post-sale conference calls, software installations, and ongoing technical support.
• Designed and implemented cross-training programs for support staff.
• Thrive in a customer-driven and responsive environment
• Interface with external clients to identify, prioritize, communicate, and resolve application/production issues, across multiple product offerings

Assistant Software Support Manager

Farhan Systems, Mumbai, 2000-2005

• Install, configure, and troubleshoot software installations as a member of one or more project teams
• Execute system and support user acceptance testing
• Analyze customer data sources for data availability and integrity related to production and test processes
• Participate in scheduled 24×7 rotations for product support
• Develop/maintain Perl scripts, shell scripts and SQL
• Provide peer training and transfer of knowledge on product solution suite
• Assist with standardization of support processes, striving for continuous improvement and repeatability

Education and Certification

The academic details need to be mentioned in a tabulated format with respect to the degrees or the courses that the candidate would have undertaken in the past. The latest degree or course comes first followed by the last completed course and hence forth going backwards. For example a Software Support Manager who has completed post graduation or graduation course is applying for a Job or to a company or an organization then his/her details would be like,

• 2 Year certified course in Computer Information Systems

National Institute of Technology, Mumbai 2000

• M Sc. (I T )

Mumbai University Mumbai 1998

• B Sc.(IT)

Mumbai University Mumbai 1996

Honors

If you have won any competitions national or international then they could also be highlighted here. For example a Software Support Manager could lay stress on any exams that he may have given or any seminars or conferences attended. If you are a part of any honorary society or any nonprofit organization then that could also be added here.

The honors and the activities section of a Software Support Manager would look like,

• Member of IT Solution team to Maharashtra Govt. IT Advisory Group.
• Honored by Mumbai Science Collage Doctorate.

References

The References are generally required so that your present employer can gauge you through the eyes of the people who you were associated with or have worked for. So your teachers or college professors’ details could be placed here. Or your past employer who you would have worked under can also be used as a reference. Ensure that the people whose names you enter know you well and do inform them that you are placing their names as reference because many companies call to confirm. For example the references section of a Software Support Manager could also look like,

Mr. Bharat Jain

Sr. Manager

Farhaan Systems

bharat@iiijjkk.com

Salary Range of a Software Support Manager

• The average salary received is approximately Rs. 35000 per month. This works out to an annual pay package of 4.25 Lakhs to 5 Lakhs per annum CTC.
• The salary from an American perspective works out to be $16000 per Month.

Note: This salary may be variable and it may change from organization to organization.

Frequently asked Software Support Manager Interview Question

• Describe the OSI model.
• What is the difference between a repeater, bridge, and router? Relate this to the OSI model.
• Describe an Ethernet switch and where it fits into the OSI model.
• What is a VLAN? What is an ELAN? What is the difference?
• Relate FDDI/ATM/SONET to the OSI model.
• Explain how to configure a host network interface (e.g. IP address, net mask, broadcast address)?
• Describe Ethernet packet contents: min/max size, header.
• Describe TCP/IP and its protocols.
• Describe ATM and what are its current advantages and disadvantages.
• Describe SONET.

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